Shipping & Returns
Shipping Information
All domestic USA shipments are sent with a tracking number showing Delivery Confirmation. Some of the heavier items that exceed 1lb in weight are sent by Priority Mail. Basically if your shipping is costing $8.75 and up it will be shipped by Priority Mail. If your order is valued at $150 or more I will slap a Signature Required upgrade to the order so that you need to sign for it. This is a courtesy, you are not charged.
International shipping from Von Bondage website is only available to certain countries where I do not need to collect VAT. (i.e. Canada, Switzerland, Australia) I need to have a phone number for overseas shipping. I ship by USPS. If you live in Europe Von Bondage website cannot ship to you since I do not have the ability to collect VAT at this time. I do NOT collect foreign VAT so there will be VAT charges for overseas customers. I currently am not allowed to ship to Euro-Zone without an IOSS number. If you are from Eurozone, please go to my Etsy shop and purchase there. I am able to ship on the Etsy platform using their IOSS number. You will be charged appropriate VAT fees on Etsy.
If you have any questions about my shipping please ask me! I am more than happy to help or try to work out something.
My Returns Policy
If you receive an item that is damaged or defective please contact me straight away so I can arrange a return at my expense and sort the problem out for you so you are happy. Mistakes happen and I am 100% committed to rectifying any issues you may have if something is damaged or becomes defective.
If you do not want the item you have bought as in you changed your mind, then all buyers must notify me of their wish to return the items within 7 days of receiving your package. Its ok if you need to time to send it back, but do get in contact with me within 7 days. Delivery confirmation will show me when you received the package. These items are hand-made and take time, they are not factory produced. I only offer refunds on Standard Sized and non-customised items.
NO REFUNDS ON CUSTOMS.
All returns must be in original packaging with receipts, and NOT WORN (except trying it on). If you request a special size in any of my items, and the size is wrong due to you not measuring correctly or giving me incorrect information, you will need to pay for additional costs for a new item to be made for you. i.e new leather and non-re-usable hardware from your original item. You may not return it for a refund.
All returned (non damaged/non defective) merchandise will incur a re-stocking fee. The re-stocking fee is 10%. I do not work for free. For custom made items there is a NO RETURNS policy. This is due to me not being able to re-sell custom sized pieces which have been special made for you. (I am more than happy to work something out for you with a new piece) Please get your size correct! If I am in error I will pay for shipping for the item to be sent back to me and make a new item for free for you. Please ask me any questions first if you are unsure about anything, I am more than happy to help you!!
Remember that all sizes are of EXACT body circumferences (i.e. neck, wrists, ankles, thighs) When you give me a size for fitting make sure you give me the EXACT size without breathing room. No shirt sizes, as they are different. If you are unsure please email me and I will help you.
